In conversations with our clients and groups interested in value-based physician scheduling, we tend to spend the majority of time speaking about the benefits to the practice. It’s true that physician practices have many headaches in scheduling patients efficiently and intelligently. But, often overlooked is the tremendous headache that patients face when scheduling an appointment. An outdated telephone queue does nothing to show a patient that your practice values their business. This is a nice blog piece that highlights an experience a patient had using the nextDoc app and why the patient experience can’t be overlooked when changing the appointment process. Patients are who we all serve!